Archives for January 2015

Aster Group Case Study – Developing a Social Media Strategy

The Business Challenge The Aster Group provide affordable housing, maintenance and repair services for homes and care services for the vulnerable and elderly and have over 75,0000 customers across central southern and southwest England. With assets over £1 billion and a turnover of £145 million the Aster Group is one of the UK’s largest housing […]

Customer Service at it’s best: @virgintrains

@AdamPlaysYT,  16 year old vlogger from Lancaster, found himself in a “sticky situation” when on a Virgin train. However, thanks to some quick thinking and some excellent customer service from the Virgin social media team (@virgintrains) the issue was somewhat swiftly fixed. Adam was travelling from Euston to Glasgow when I imagine he felt a […]